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1.0

I called to pay my entire balance off and cancel my card. I was told on the phone that my card would be blocked so that nothing else could be charged.

Guess what? I got ANOTHER bill! They put the block on but allowed more charges (from subscriptions to things like Netflix) to STILL be billed. I was trying to switch all of those to another account but I still got charged AND got charged interest.

When I called to ask why, they refused to dispute charges on a BLOCKED card. What is the point of a block if things are still being charged to the card??? How can a blocked card with unauthorized charges (unauthorized by ME since I requested the block) be NOT disputable? I hope that this go-around, I finally have been able to cancel the card.

I had to pay the unauthorized charges to cancel it.

THIS SUCKS. I would NEVER use this credit card company again.

Reason of review: Problems with payment.

Monetary Loss: $45.

Preferred solution: Full refund.

Elan Financial Services Cons: Dealing with elan customer service - ignorant, Being billed for more after i had blocked and paid off account.

Location: 824 N 11th St, St. Louis, MO 63101, USA

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