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I got a letter from them saying that they need to verify some information. Using the list phone number on the letter, I called them several times. Each time, I tried at least 45 minutes and no one ever answered the phone.

It kept saying that "a representative will answer the phone soon" , but it nerve happened after even hours.

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Poor service!

Reason of review: Poor customer service.

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If you can, just get a credit card from a better bank. I think Elan primarily deals with smaller banks that need to outsource credit card type of stuff.

I've called like 6 times because someone has stolen my credit card info & maxed it out.

Each time the wait was 1 hour-2 hours (before just automatically getting disconnected...doesn't tell me a wait time). Elan is really awful.

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