Terrible customer service! I would have never opened a credit card with them had I known they would be this terrible!
Their 24 Hour cardmember services are NOT 24 hours if you need a representative. I was on hold for at least 15 minutes trying to report fraudulent activity on my card. I would not recommend their services to anyone! I will definitely be cancelling this card and I will not be a customer of theirs any longer.
You would think that helping customers would be a priority for them but clearly it is not.
I thought that they would be good since I bank with Comerica and they are excellent at my local branch, but Elan Financial Services are terrible!! -10/10
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