My wife died in Jan, 2015 and I sent a letter canceling the card. In March, 2016, there was a $12 charge to the card from an annual auto debit.
I paid the $12 and again asked them to cancel the card and stated that I would not honor any more charges. In March, 2017, another $12 charge.. I called on April 7, 2017 and they claimed to have no record of my letters, but they would take care of the matter. In the meantime, the $12 charge has accumulated late fees totaling $90!
The $12 balance has grown to $102.00!! Yesterday, on Sunday afternoon, I received a "collection call" for the "past due" account. When I informed the lady, that my wife had been deceased for over 2 years, she made a comment that she would "make a note on the account" and hung up!!
WHAT A TERRIBLE COMPANY!! ed
Product or Service Mentioned: Elan Financial Services Customer Care.
Reason of review: Poor customer service.
Preferred solution: Cancel the account. I am not paying any of the unauthorized charges which are all the charges on the account!.
I didn't like: Described in complaint, Customer service.