Resolved: ABUSE OF CUSTOMERS IS THE HALLMARK OF Elan Financial Services!
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New ReviewerELAN FINANCIAL FINALLY CALLED ME, ONLY AFTER PARENT FIRM U.S. BANK INTERVENEDE, AND CLAIMED I MIGHT HAVE CALLED A SLIGHTLY-WRONG PHONE # -- AS THEY STATE THERE ARE NO SUCH PROMOTIONS ON THEIR CARD ACTIVATION #.
SO, FOR FAIRNESS, I NOW ADD THEIR CLAIM -- BUT: CAVEAT EMPTOR: BUYER STILLSHOUILD BEWARE, OR AT LEAST BE WARY! ELAN IS STILL VERY HARD TO REACH WITH A PROBLEM!
The parent of Elan Financial, U.S. Bank (my bank) emailed me back that they had referred the issues to the right people at Elan, who have not yet responded at all.
When my university chose Elan Financial Services to manage my longstanding alum credit card, I tried calling the card activation phone # on the card -- but instead of activation, I got a seemingly-endless set of so-called offers, trying to sell me a cruise to the Bahamas by forcing me to answer a bunch of silly, insulting questions -- followed at once by other offers, such as chances to win money! There was no way to bypass all these promotions and just activate my card: the only reason I had called Elan.
Finally, after being totally unable to reach a live person or to get away from the annoying offers, I had to just hang up w/o card activation, the only reason I had called.
AS BOTH A CARDHOLDER AND A RETIRED PROFESSOR OF MONEY & BANKING, I AM TOTALLY DISGUSTED WITH ELAN'S ABUSE OF CARDHOLDERS WHOSE TIME IS JUST AS VALUABLE AS ELAN FINANCIAL SERVICES TIME! CARDHOLDERS AND THE PUBLIC DESERVE BETTER THAN THIS DUMB ABUSE!
Reason of review: Access/ activation issues.
Monetary Loss: $100.
Preferred solution: CEASE & DESIST FROM ALL CUSTOMER ABUSE ON CARD ACTIVATION PHONE, ETC..
Elan Financial Services Pros: No pros.
Elan Financial Services Cons: Abuse of customer trust via unwelcome.
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