Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

I LITERALLY have never had a worse customer experience in my life. No exaggeration.

A few items: They spelled my name wrong on my card - first AND last. I called 3 times for them to fix it, each time they next-day mailed me a replacement and it was still wrong. I have 5 misspelled cards. Also, it's a business card and anything over $200 gets declined.

It took me 30 minutes to buy one piece of equipment and I STILL ended up using my personal card. The automated phone system won't recognize voice OR key presses. Had to wait for 10 minutes before it finally defaulted to a representative. No secure email.

No chat.

Rewards don't post. Doesn't integrate with quickbooks.

Product or Service Mentioned: Elan Financial Services Credit Card.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I liked: Easy to set up.

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