Anonymous
map-marker Pittsburgh, Pennsylvania

Elan Financial Services - Credit Card Review

Tied all my money up to pay credit card now the mother *** won’t work because of suspicious activity and I can’t get ahold of a real person to talk to!!!
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Reason of review:
Problems with payment
Anonymous
map-marker Lancaster, Ohio

Moved Due dates to cause late payments

Been paying my bill - since the cards are locked up, I set it to autopay at my bank - Months go by and then my wife tells me the payment is at 500 instead of 200 - I was making 400. Come to find out they changed the due date and I was incurring late payments and they were bumping up my payment. SO needless to say they late paymented me and down graded my limit. That used me 75 points on credit rating. When I called them - I got all kinds of different answers. Numbers they gave me over the phone - did not match up with the numbers on the bill. - I was so confused after the call, I decided to pay it off - move the debt to a different card. Bottom line - do not do business with Elan - not a good company.
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Reason of review:
Problems with payment
Anonymous

Fidelity Investments AMEX/VISA + Multiple Private Label Store Cards Complaints

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Elan Financial Services - Fidelity Investments AMEX/VISA + Multiple Private Label Store Cards...

When Fidelity Investments moved my credit card accounts to ELAN Financial Services, this was not something that ever happened to me before with any of my other credit card accounts. To add to the confusion, when you Google ELAN financial, multiple different websites show up which results in a feeling of uneasiness and lowered my confidence regarding my personal information.

Synchrony offers "private label" credit and financing for many businesses and consumers.

This means when you have a question about a charge, you end up calling or visiting the retail store/e-commerce website only to be redirected away to another customer service number with a department within Synchrony. I don't want to Google synchrony because they have so many websites and sub domains, its not even funny.

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1 comment
Guest

I totally agree.

Anonymous

Applying for a loan

I tried applying for a loan but they told me I have to pay for a certain Dee to actually get the loan.....scam scam scam scam!!!!!!...I even gave them my bank details now I have to go and change my bank account
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Reason of review:
Bad quality
Jody M Cnc

Customer service

This the worst customer service ever, you think it’s ok to put people on hold for over 34 minutes and can not find my account, you think it’s ok to call family members or place of employment, is it ok to discuss my affair with anybody who answers the phone, but your personal can put me on hold for 34 minutes, This work method needs to stop and somebody need to help me with this account, oh maybe if you do call me I will put you on hold
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Reason of review:
Poor customer service
Alik Ftm
map-marker Oswego, New York

Lost credit card

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We need help with card being lost and make a payment can somebody please contact me at my number
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Jonas Kbl
map-marker Carbondale, Illinois

Are you open for credit card help in New Year’s Day?

No one ever answered the call I have tried 3 times today
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Reason of review:
Poor customer service
Nidia Luw
map-marker Montville Center, Connecticut

Request letter of balance payment

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My banks website still showing a balance of 1875.83 after having payed off balance and closing credit line over a year ago. Requesting letter of confirmation ive satisfied the loan to send to webster financial institution
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Reason of review:
Problems with payment
Anonymous
map-marker Berea, Ohio

Do not consider them

When they bought my account from another company they actualy doubled my interest rate.
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Reason of review:
Problems with payment
Curtis M Pac

Second charge denied!

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I recently got a platinum visa. My second charge and a VERY IMPORTANT one was denied. The company offices of the RV rental I was attempting to reserve are in New Zealand. I'm beyond mad, I'm livid. This RV rental was EXTREMELY IMPORTANT!!!!!! I NEED TO MAKE THIS CHARGE TO "MOTORHOME REPUBLIC" in New Zealand!!!!! PLEASE CONTACT ME AT 925 286-****. Since I'm currently in the Philippines, you'll get my voice mail. Leave a message and I will call you back. email address: cnmetzgar@***.com The card number is 4037-66**-**80-9142
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Reason of review:
Second Charge was denied

Preferred solution: Clear my charge to "Motor Home Republic" of New Zealand.

Anonymous
map-marker Fargo, North Dakota

Credit card applications

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I received a letter rejecting my request for a credit card. I did not apply for a card. I have not used a credit card for many years. The application was disapproved based on "Derogatory public record or collection filed." I have not required credit for 15 to 20 years. What could the record show? ELAN was no help.The passed me off to a recorded message at "Experian". At 77 years, retired, home paid, I am trying to live my life not oweing anyone. Is someone using my name? Why will these companies not check? Frustrated
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Mireya K
map-marker Anaheim, California

Credit card

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The customer service representative say that they report to the credit bureau regularly and frequently but don’t know what date they report. No one can answer that question at the company. Meanwhile my credit report is still incorrect The company has done nothing to answer my question only tell me that I could request a copy that I paid my balance and report it to the credit agency myself. Horrible customer service
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Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

Credit Card

They send a credit card to me but I did not apply for one, how that can be?
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Anonymous
map-marker Seattle, Washington

Yikes

I AM A CUSTOMER WITH A SMALLER BANK AND THOUGHT THEY ARE AMAZING. So on that basis I signed up for a visa with Elan. I do not have room to express how far off base this company is with customer service and after they messed up my card they also put a black mark on my credit as I was forced to close. If someone gives you the idea to go with Elan...RUN! They did not send me alerts about payments not going through. I had to argue with customer service to get a correct payment going and when I found the error they suspended my card and wanted to put me on probation.
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Anonymous
map-marker Colorado Springs, Colorado

Worst financial services firm ever

They partner with my credit union to provide the credit cards Took a massive payment out of my credit union account and then a week later still had a hold on it - need an act of god to get anything done with them
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